FAQ

What products or services do you offer?

We offer a wide variety of products. For more information, please visit our website or view our catalog.

Which payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, Twint, etc. The exact accepted payment methods can be found during the ordering process on our website.

How can I track my order?

After your order has been shipped, you will receive a shipping confirmation email with a tracking link or code that you can use to track the delivery status of your order online.

How can I contact your customer service?

You can contact our customer service via email at [email address]. Our customer service team is available to answer your questions and assist you with any concerns.

Please note that these FAQs may need to be customized by company or organization to reflect specific information and policies.

How long does it take to deliver orders?

Delivery time for orders depends on several factors, including delivery destination, shipping method and product availability. Typically, delivery time for standard shipping within Europe is around 3-7 days. Please note that unforeseen circumstances such as holidays, weather conditions or logistical delays may affect delivery times. Estimated delivery dates will be shown to you during the order process and once shipped, you will receive a shipping confirmation with a tracking number to check the delivery status of your order. If you require faster delivery, we also offer express shipping options with shorter delivery times, however these may incur additional shipping charges.
Do you offer free shipping?
 

Yes, we offer free shipping for orders within Europe. Please note that express shipping may incur additional charges. For more information about our shipping options and terms, please visit our website.

What if I don't like the product?

If you don't like the product, you can return it within 14 days of receipt and we will refund your money immediately. Please take a look at the return and refund policy first.

What is your mission?

At dinoma. our mission is clearly defined: we want to give you the best possible shopping experience by offering a wide range of high-quality products in different categories. But our mission goes beyond that - we want to not only provide you with great products, but also understand and fulfill your needs and desires.

Our webshop is your one stop shop for everything you need - be it homewares, beauty products, sports gear, pet products or more. We understand that every customer is unique and has different interests and preferences, which is why we have carefully curated our range to offer a variety of products to suit every taste and budget.

Our goal is to provide you with a seamless shopping experience that goes beyond just shopping. We value outstanding customer service and fast delivery so you feel well taken care of at all times.

And the best part? We are constantly expanding our range and regularly adding new products so that you can always discover the latest trends and innovations. Whether it's trendy sporting goods, practical household products or anything else - at dinoma. you'll always find something new. Become part of our growing community of satisfied customers.

Why dinoma.?

We only offer our customers selected, high-quality products. The products go through a rigorous process before they are offered for sale in our online shop. That's why we have experts put our products and production through their paces. This is how we can guarantee 100% good quality.

If you have any further questions, our customer service is available 24 hours a day. Simply contact us using the contact form and we will answer your questions.

product information

The MoonaPad is powered by a battery that offers three different heat levels. You can easily adjust these by placing your head on the surface of the MoonaPad.

The MoonaPad battery lasts up to 4 hours.

The MoonaPad offers different heat levels during use, which can be set to 45 ° C, 55 ° C and 65 ° C.

The MoonaPad is extremely easy to care for and can be easily cleaned with a damp cloth.

Shipment

Your package will be sent by Swiss Post and will contain a tracking number.

If the package has not arrived within the specified delivery time, please contact us by email: info@dinoma.ch

Delivery takes 7 - 10 working days.

Return & Refund

We accept returns as long as the product has not been opened and used. Please contact our support team so that we can discuss the procedure together.

Please always send us an email first to let us know that you wish to exercise your right of withdrawal. You are obliged to fill out the relevant withdrawal form.

After you have contacted us, we will look into your case in detail to ensure that nothing goes wrong. You can find the return address in our cancellation policy.

If you refuse to accept the product because you think this will result in the product being returned to us, you are wrong!

Important: In order to get your money back, you are obliged to notify us of your cancellation and send us the correctly completed cancellation form.

In the best case, yes. It protects you and you have a receipt and tracking. This means we can assign your package to you more easily and refund your money more quickly and easily.